配送ポリシー

The shipping times provided by dkoko.com are estimates only. Dkoko.com will not be held accountable for late deliveries or loss or damage relating to late deliveries.

In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Dkoko.com can not be held responsible for incorrectly entered delivery addresses.

 

 

We ship your order worldwide using DHL Express delivery. We will send you a tracking number with real time tracking for your convenience.

Free DHL Express Shipping on all orders $200 and over!

Orders under $200 cost $25 in America (including Canada), $30 in Europe or $35 for the rest of the world. 

This service takes 2-3 business days for delivery, however please note, DHL collection days from our store are Tuesdays and Thursdays only (Costa Rica time). Orders placed anytime between Friday and Monday will be shipped on the next Tuesday and orders placed on Tuesday afternoon or Wednesday will be shipped on Thursday.

Free Shipping in Costa Rica

We offer free shipping in Costa Rica. Shipments are made using Correos de Costa Rica and they take 1-2 business days.

International Customs Charges

Please note that your country may charge you customs or import duties. Dkoko does not have any control over these charges, and we are unable to advise on them as they are based on your country's regulations and compliances. For further information, please contact your local customs office.

All charges are to be paid by the customer on delivery of the order.

United States Customers

Effective August 29, 2025, the de minimis exception for packages valued under $800 has been suspended by the U.S. government. This means that all packages entering the United States, regardless of value, are now subject to duties, taxes, and fees.

You will be responsible for paying these fees to the shipping carrier or a customs broker upon the delivery of your order. We are working on a solution to provide a more streamlined process and will update our website as soon as we can.