Shipping & Returns

We ship your order worldwide using DHL Express delivery. We will send you a tracking number with real time tracking for your convenience.

Free DHL Express Shipping on all orders $200 and over!

Orders under $200 cost $25 in America (including Canada), $30 in Europe or $35 for the rest of the world. 

This service takes 2-3 business days for delivery, however please note, DHL collection days from our store are Tuesdays and Thursdays only (Costa Rica time). Orders placed anytime between Friday and Monday will be shipped on the next Tuesday and orders placed on Tuesday afternoon or Wednesday will be shipped on Thursday.

We love happy customers therefore we offer a full refund or exchange on unworn items. Items must be returned unworn and with tags attached within 14 days of receipt of goods. Please note we cannot refund the cost of the shipping just the cost of the product. We recommend sending returns via registered post as we do not accept responsibility for lost items.

If you want to exchange or return a product please note you will have to cover the extra shipping fee.

For international exchanges please ship them back to the following address with a note indicating if you want an exchange or refund:

Alejandra Rodriguez
27732 North State Road 121,
Alachua, FL 32615
United States

If you are Costa Rica please mail it to:

Priscila Delgado
Tienda Dkoko
Avenida Pastor Diaz
Jacó, Puntarenas, 61101
Costa Rica       

Please note that your country may charge you customs or import duties. Dkoko does not have any control over these charges, and we are unable to advise on them as they are based on your country's regulations and compliances. For further information, please contact your local customs office.

All charges are to be paid by the customer on delivery of the order.

United States Customers

Effective August 29, 2025, the de minimis exception for packages valued under $800 has been suspended by the U.S. government. This means that all packages entering the United States, regardless of value, are now subject to duties, taxes, and fees.

You will be responsible for paying these fees to the shipping carrier or a customs broker upon the delivery of your order. We are working on a solution to provide a more streamlined process and will update our website as soon as we can.

Effective August 29, 2025, the de minimis exception for packages valued under $800 has been suspended by the U.S. government. This means that all packages entering the United States, regardless of value, are now subject to duties, taxes, and fees. You will be responsible for paying these fees to the shipping carrier or a customs broker upon the delivery of your order.

We are working on a solution to provide a more streamlined process and will update our website as soon as we can. Please contact us for an estimate on how much you will have to pay.

Dkoko.com can accommodate order cancellations if we are notified before your order is dispatched. If items have been shipped dkoko.com reserves the right to refuse order cancellation.   

We offer free shipping in Costa Rica. Shipments are made using Correos de Costa Rica and they take 1-2 business days.