The use of this site is governed by the policies, terms and conditions below. Your placement and submittal of an order through our Dkoko.com website indicates your acceptance of these terms and conditions.

Dkoko.com reserves the right to make changes to this site and these terms and conditions at any time.       

Order Acceptance Policy

Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Dkoko.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Dkoko.com reserves the right at any time after receipt of your order, with prior notice to you, to supply less than the quantity you ordered of any item.

Liability

Dkoko.com is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.           

Shipping

The shipping times provided by dkoko.com are estimates only. Dkoko.com will not be held accountable for late deliveries or loss or damage relating to late deliveries.

In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Dkoko.com can not be held responsible for incorrectly entered delivery addresses.

DHL Express Shipping

Note: Due to Covid-19 we are currently shipping with DHL exclusively for international orders.

Receive your order secure and fast with DHL Express delivery. We will send you a tracking number with real time tracking for your convenience.

Get DHL express shipping for only $20 in America (including Canada), $25 in Europe or $30 for the rest of the world. 

This service takes 2-3 business days for delivery, however please note, DHL collection days from our office are Tuesdays and Thursdays only (Costa Rica time). This means if you place your order anytime from Friday to Monday it will be shipped on the next Tuesday and if you place your order on Tuesday afternoon or Wednesday it will be shipped on Thursday.

Regular Mail

Note: Due to Covid-19 this option is not currently available.

It might take from 3- 4 weeks depending on the country. 

The delivery will be made by your local post service. For example USPS in United States, Canada Post in Canada, Australia Post in Australia and Deutche Post in Germany. 

Acceptance of the goods

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods if there is any fault.       

International Customs Charges 

Some orders may incur a customs or import duty charge. Dkoko does not have any control over these charges or is unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office. All charges are to paid by the customer on delivery of order.      

Pricing

Prices are in US dollars are subject to change without notice. 

Refunds & Returns

We love happy customers therefore we offer a full refund or exchange on items returned unworn and in its original packaging with tags attached, within 14 days of receipt of goods. Please note we cannot refund the cost of the shipping just what you paid for the items you ordered. We recommend sending returns via registered post as we do not accept responsibility for lost items.

If you want to exchange a product please note you will have to cover the extra shipping fee.

For international exchanges please ship them back to the following address with a note indicating if you want an exchange or refund:

Alejandra Rodriguez
20856 nw 75th street, Alachua,
Florida 32615
United States

If you are Costa Rica please mail it to:

Priscila Delgado
Dkoko Surfwear Ltda
Apartado Postal 137-4023
Jacó, Puntarenas, 61101
Costa Rica       

Order cancellations

If notified before goods have been dispatched, dkoko.com can accommodate order cancellations. If items have been shipped, dkoko.com reserves the right to refuse order cancellation.           

Copyright and Trademark Notice 

This site is owned and operated by Dkoko Surfwear LTDA. Unless otherwise specified, all materials appearing on this site are the sole property of Dkoko Surfwear LTDA. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Dkoko Surfwear LTDA prior written permission.       

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that dkoko.com is not responsible for the operation of or content located on or through any such site.

Privacy Policy

Your privacy is important to us so any information that you share with us remains strictly private, we do not share or sell information to third parties, nor use personal information for any reason other than its intended use.