Shipping & Returns
Worldwide DHL Express Shipping
We ship your order worldwide using DHL Express delivery. We will send you a tracking number with real time tracking for your convenience.
Free DHL Express Shipping on all orders $150 and over!
Orders under $150 cost $20 in America (including Canada), $25 in Europe or $30 for the rest of the world.
This service takes 2-3 business days for delivery, however please note, DHL collection days from our store are Tuesdays and Thursdays only (Costa Rica time). Orders placed anytime between Friday and Monday will be shipped on the next Tuesday and orders placed on Tuesday afternoon or Wednesday will be shipped on Thursday.
Exchanges and Returns
We love happy customers therefore we offer a full refund or exchange on unworn items. Items must be returned unworn and with tags attached within 14 days of receipt of goods. Please note we cannot refund the cost of the shipping just the cost of the product. We recommend sending returns via registered post as we do not accept responsibility for lost items.
If you want to exchange or return a product please note you will have to cover the extra shipping fee.
For international exchanges please ship them back to the following address with a note indicating if you want an exchange or refund:
27732 North State Road 121,
Alachua, FL 32615
If you are Costa Rica please mail it to:
Dkoko Surfwear Ltda
Apartado Postal 137-4023
Jacó, Puntarenas, 61101
International Custom Charges (Europe & Canada customers please read this)
Note: This doesn't apply to orders from the United States.
Note that your country may charge you a custom or import duty charge. Dkoko does not have any control over these charges and we are unable to advise on these charges as it is based on your own country's regulations & compliances. For further information please contact your local Customs office. All charges are to be paid by the customer on delivery of order.
Dkoko.com can accommodate order cancellations if we are notified before your order is dispatched. If items have been shipped dkoko.com reserves the right to refuse order cancellation.
Free Shipping in Costa Rica
We offer free shipping in Costa Rica. Shipments are made using Correos de Costa Rica and they take 1-2 business days.